Digital transformation for hospitality: Mobility, digital engagement and IoT
Today's customers expect more than reliable human interactions. In this digital age, they have grown a different, unique taste for the kind of experience they anticipate in every industry. The hospitality industry is undergoing digital transformation to improve guest experience
Technologies Bridging the Gap Between Guest Expectations and Hotel Capabilities
Guests are reportedly more satisfied with their hotel stay experience if it’s personalized to their needs and preferences. This is why hotels and resorts are exploring ways to meet guest expectations through tailored services. Most hotels already meet the elementary
Digital Trends for Hospitality in 2019
Every industry is changing to accommodate evolving customer expectations. And in the process to enable seamless customer experiences, industries are leveraging some of the latest technologies such as artificial intelligence, IoT and predictive analytics. As the hospitality industry grows exponentially, providers
How Customer Loyalty is Changing for the Hospitality Industry
Acquiring a new customer can cost as high as five times more than retaining an existing customer. A customer’s loyalty has been recognised as the dominant factor in the success of the hospitality industry where quality of guest experience matters
How Hospitality Providers can Enable Hyper-Personalization
In the age of the customer, personalization is more than a buzzword especially when it comes to industries like hospitality where guest experience defines the core of business. Customers today are willing to share data with brands in exchange for
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How Hotels can Improve Guest Experience through Upselling and Cross-selling
Improving guest experience can be a win-win for both hotels and guests. To make hotel stay memorable for guests, you don’t have to shower them with gifts. A hospitality provider can enable a seamless experience simply by making all the
How Hotels Can Target Guest Experience Touchpoints
In the age of customer, guest experience is a priority for the hospitality industry. Today, every hotel has mastered the basics when it comes to guest experience. But there is a lot more that guests demand today. While hotels deliver
Practical Applications for Location-based Technologies for Hotels and Restaurants
Today, every hotel has a comfortable bed and high-quality amenities. Guests expect more with personalization in what is offered to them, and they are willing to help. As evident in recent surveys, guests have begun to warm up to sharing
How Hotels can Use Mobility to Deliver Better Guest experiences
Imagine this. Your guest checks-in independently, with limited assistance by your staff on-ground welcoming the guest, a self check-in. Steps into the room to scan through the amenities. Uses a QR Code to unlock the food shelf for consumption. Your